💛💛THOMAS COOK - Latest Update 💛💛
Our team have been receiving messages and calls regarding the current situation at Thomas Cook. There is a lot of press speculation and many reports such as the stranding of 180,000 customers overseas is factually incorrect, so we have put together our own guide to reassure customers - Please feel free to share this with your friends and family who may be booked with Thomas Cook
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Firstly the travel industry is behind Thomas Cook 100% and we are very hopeful the current situation will be resolved over the next few days.
Follow this page and we will update you on the latest information as and when updates are received.
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Firstly... the UK has one of the best levels of consumer protection for travellers, we have detailed below how your booking would be protected in the result of a failure of Thomas Cook.
Secondly... many travel agents,such as ours have already got in place contingency plans to contact customers and provide updates on their bookings as soon as any announcement is made
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WHAT WILL HAPPEN WITH MY BOOKING...
If you are away on holiday...
Don't worry - the CAA will arrange for you to complete your holiday as planned and will set up an airline to bring you back to the UK at the end of your holiday - Please ensure you have your ATOL Certificate with you
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Future Thomas Cook Holidays...
If you are booked on a future Thomas Cook package holiday you will be financially protected under the ATOL Scheme - Please ensure you have a copy of your ATOL Certificate as you would need this to claim a refund.
If you are booked through a travel agent, such as ourselves, they will assist you with finding a replacement holiday and 'keep you right' through the re-booking process. If you have booked online you will be contacted by the CAA and advised how to claim
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Holiday with other travel companies, with Thomas Cook Airlines flights...
If you have received an ATOL Certificate for your trip, your travel company will aim to provide a replacement flight for you, if this is not available a refund would be provided. Again each company will have a different process so you will need to check with them in the event of the failure of Thomas Cook
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Non Thomas Cook Holidays booked through a Thomas Cook Store...
As a general rule the Tour Operator eg TUI, Kuoni etc would take over your booking and your holiday would proceed as planned - some Tour Operator's may have a different policy but will communicate directly with you
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**Thomas Cook Flight Only bookings...**
These will generally not be financially protected as there is no requirements for airlines to ATOL protect your flight only booking - if you have used a credit card you may be able to claim a refund via your credit card company. If you have booked a flight only booking through a Travel Agent these may be financially protected, you would need to check with your travel agent..
We hope this information is of use, the information is general but the main reason for this post is to re-assure customers and advise general processes in the event of the failure of Thomas Cook - as an industry we are behind Thomas Cook 100% and hope this gets resolved very soon for the benefit of their staff and customers.
**This highlights the reason why you should always use an accredited travel professional like myself when booking your travel arrangements.
We are always here when things go wrong and will support you at all levels ...this is all part of the job we do, we do not just book holidays there is so much more to being a travel agent !
I have supported my clients through 9/11, the ash cloud, hurricanes, the collapse of tour operators and airlines, airline strikes, traffic controller strikes ....I am always there for my clients.
